Job Description

What You Will Be Doing

  • AI-Augmented Customer Resolutions: Examine escalated tickets routed from AI systems, deploy human judgment in domains where AI underperforms, then eliminate those gaps by refining the AI framework

What You Won’t Be Doing

  • Spending two full months onboarding; you will need to achieve proficiency across multiple products within your first month (we recognize this expectation is demanding)
  • Depending on management for assistance; if you cannot effectively self-unblock, this role will present significant challenges

Technical Support Specialist Key Responsibilities

  • Combine technical human judgment with AI tooling to provide outstanding customer support, concentrating on intricate problems that AI cannot yet independently handle

Basic Requirements

  • Minimum 3 years total experience in a technical customer support capacity
  • Foundational co...

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