Job Description

The ADI Centre of Excellence provides technical support for customers across the UK & Ireland, offering pre‑ and post‑sales support for more than 300 products from 15 to 20 vendors covering all aspects of Fire & Security. We are seeking a motivated Technical Support specialist supporting mainly the fire division but with secondary divisions supported also in order to deliver an exceptional customer service experience. The aim of this role is to drive service success, enhance customer satisfaction, maximise customer retention, and support business profitability.

In this position, you will be responsible for:

  • Developing detailed project scopes of work that clearly summarise system functionality aligned with client/end‑user requirements.
  • Completing remote site surveys (as required) to assess conditions, identify potential difficulties, and compile information for project teams.
  • Diagnosing errors or technical problems and determining appropriate so...

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