Technical Support SME

Join VoltX Energy as our Technical Support – SME and become the technical detective behind our solar and battery solutions. In this customer-facing role, you'll diagnose and resolve complex system issues remotely, using deep product knowledge and analytical skills to keep our customers' energy systems running at peak performance.

Key Responsibilities

• Handle and resolve technical support tickets via phone, email, and chat
• Troubleshoot system issues such as non-reporting systems, performance alerts, inverter faults, and battery communication errors
• Perform remote diagnostics using monitoring portals, diagnostic software, and system logs
• Interpret error codes and performance data to identify root causes and solutions
• Create clear, step-by-step action plans, including resets, site visit coordination, or warranty/RMA initiation
• Act as the final technical validation point before escalation
• Document solutions, process...