Technical Support: Service Desk

Overview: Outpace Consulting Services is looking for a Technical Support-IT Desk for a leading ITES company. This entry-level role is perfect for individuals eager to start a career in IT support. You'll be the first point of contact for user queries, providing essential troubleshooting for hardware, software, and network issues. This position requires strong communication skills, a willingness to learn, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities:

• Query Response: Respond promptly and professionally to user queries via phone, email, or ticketing system.
• Troubleshooting: Provide basic troubleshooting support for hardware, software, network, and application issues.
• Incident Management: Log and track all incidents and service requests accurately using a ticket management system.
• Escalation:...