Job Description
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Overview:
Acting as a technical support analyst for MS Teams Room and Cloud Contact Center solutions., you will interact with the customer's technical support area to support the solution and with the vendor to escalate failures and doubts.
This is a night shift role working from 6:00 pm to 06:00 am. Shift is 12 hours on, 36 off.
Responsibilities:
- Receive demands via ITSM tool - Requests and Incidents.- Perform troubleshooting on the components of the MS TEAMS ROOM solution - hardware and software. In addition to the components of responsibility of the customer's infrastructure.- Perform troubleshooting on the components of the Cloud Contact Center solution. In addition to the components...
Overview:
Acting as a technical support analyst for MS Teams Room and Cloud Contact Center solutions., you will interact with the customer's technical support area to support the solution and with the vendor to escalate failures and doubts.
This is a night shift role working from 6:00 pm to 06:00 am. Shift is 12 hours on, 36 off.
Responsibilities:
- Receive demands via ITSM tool - Requests and Incidents.- Perform troubleshooting on the components of the MS TEAMS ROOM solution - hardware and software. In addition to the components of responsibility of the customer's infrastructure.- Perform troubleshooting on the components of the Cloud Contact Center solution. In addition to the components...
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