Job Description

About the Job: Technical Support Representative (TSR)

TO QUALIFY

  • Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
  • Good English communication skills are required.
  • Typing speed of at least 35 wpm.
  • Willing to work in Quezon City, Mandaluyong City, Pasig City, Makati City, Pasay City or Taguig City.

RESPONSIBILITIES

  • Take ownership of gaming issues reported by gaming clients and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recordi...

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