Job Description
Responsibilities
Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenanceProvide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfactionMaintain system images using currently available imaging tools/techniquesBuild/prepare new system images for new hardware rolloutsReimage system with hardware failuresHandle warranty and non-warranty parts replacementsMaintain record of all repairs, shipping and equipment information in Service Desk ticketing solutionProvide 3rd level technical supportDiagnose and repair Windows Desktop softwareInstall software as requiredScan for and remediate security vulnerabilitiesRecommend proven vulnerability remediations for application to broader audience
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