Job Description

Overview

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Responsibilities

  • Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
  • Communicate with customers and technicians via Five9 SoftPhone
  • Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
  • Follow up with manufacturers, service providers, and internal teams on open tickets
  • Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
  • Collaborate with team members through daily stand-up meetings and other communication tools
  • Consistently meet work and performance review expectations, ensuring high quality and productivity standards
  • Collaborate efficiently with other internal and external teams to resolve open tickets
  • Perform additional tasks ...

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