Technical Support Representative

Job Description:

Roles and Responsibilities:

• Handle customer inquiries through voice calls and email in a professional and timely manner.
• Troubleshoot and resolve product‑related issues by guiding users through step‑by‑step solutions.
• Accurately document customer interactions, issue details, and resolutions in the ticketing system.
• Maintain up‑to‑date knowledge of product updates, system changes, and troubleshooting techniques.
• Escalate complex or unresolved issues to higher-level support or engineering teams when needed.
• Guide customers on product usage, features, and best practices.
• Collaborate with internal teams to report bugs, recurring issues, and customer feedback.

Qualifications:

• Bachelor's degree in IT, Computer Science, Information Systems, or related field (or equivalent experience).
• Open to fresh graduates or early-career professionals
• Strong communication...