Job Description

Summary

The Technical Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services

Responsibilities

  • Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
  • Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
  • Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
  • Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the cor...

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