Technical Support Representative

Technical Support responsibilities include:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers

Requirements and skills

• 1-5 years experience as a Technical support role in a BPO industry
• At least 2nd year undergrad
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Tagui...