Technical Support Representative

The Technical Support Representative will be an integral part of our client's support team—offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools.

The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients and extensive experience troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities

• Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.
• Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.
• Troubleshoot hardware issues including hard drives, RAM, and power supplies.
• Resolve network and internet issues...