Job Description

Overview

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

Responsibilities

  • Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
  • Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
  • Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
  • Initiate and complete repair processes on SRAM products according to factory specifications
  • Attend industry-sponsored events, as needed, to provide technical support
  • Other duties as assigned

    • Qualifications

  • 1+ years of bicycle industry experience required, along with a thorough unders...

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