Job Description

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues.
  • Assist in the implementation and configuration of products.
  • Educate customers on product features and best practices.
  • Document and escalated unresolved issues to higher-level support.

Requirements

  • Educational Qualifications: High School Diploma or equivalent.
  • Experience Level: 0–2 years.
  • Skills and Competencies: Strong technical support and troubleshooting abilities.
  • Qualities and Traits: Excellent communication and interpersonal skills.
  • Responsibilities and Duties: Ability to work independently and in a team environment.

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