Job Description

Responsibilities

  • Provide technical assistance and support for incoming queries.
  • Document and track issues using ticketing systems.
  • Guide customers through problem-solving processes.
  • Maintain a high level of customer satisfaction.
  • Collaborate with the technical team to resolve complex problems.

Qualifications

  • Educational Qualifications: Bachelor’s degree in a related field.
  • Experience Level: 1-3 years of relevant experience in technical support.
  • Skills and Competencies: Proficient in Customer Relationship Management, excellent English language skills, and strong public speaking abilities.
  • Working Conditions: Office environment with potential remote work options.
  • Qualities and Traits: Strong problem-solving skills, empathy, attention to detail, and effective communication.

#J-18808-Ljbffr

Ready to Apply?

Take the next step in your AI career. Submit your application to GS1 Philippines today.

Submit Application