Technical Support Representative

Role: Technical Support Representative (TSR)

Description

• Provide first-line technical support to customers via phone, email, and chat.
• Answer inbound calls from customers regarding consumer electronics.
• Provide troubleshooting and technical support for sound systems.
• Handle warranty concerns and general technical inquiries.
• Identify and escalation priority issues to next-level support when needed.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
• Document customer interactions and issues in the support ticketing system.
• Collaborate with the technical team to elevate complex issues when necessary.
• Assist in creating and maintaining technical documentation and FAQs for end-users.
• Possible weekend and split schedules.

Additional Details: Career growth and career ladder opportunities

Require...