Technical Support Representative

Position Overview:
We are seeking a Customer Support Agent to provide exceptional service to students and instructors.

Schedule & Availability:

• Work-from-Home Eligibility: Available after 3 months, upon meeting all required performance metrics.
• Shift Duration: 9-hour shifts, including a lunch break.
• Flexibility Required: Rotating schedule that includes weekends and holidays.

Key Responsibilities:

• Provide support via Zendesk or Salesforce through email, instant messaging and support tool.
• Review proctoring sessions to ensure compliance and accuracy.
• Assist in organizing customer-related data and communications.

Required Qualifications:

• Education: At least college level
• Experience: At least 1 year of technical support experience.
• Experience with chat-based customer support is a plus.

Technical Skills:

• Basic troubleshooting skills fo...