Technical Support Representative

Job Overview

Our client is seeking a Technical Support Representative to deliver high-quality technical assistance for a cloud-based software platform. This role serves as the first point of contact for customers, providing timely troubleshooting, product guidance, and issue resolution across multiple support channels. The ideal candidate has experience supporting SaaS applications, excellent communication skills, and a strong customer-first mindset.
The successful candidate will investigate technical issues, collaborate with engineering teams on complex cases, contribute to knowledge management initiatives, and help drive an exceptional customer support experience.

Key Responsibilities

Customer & Technical Support

• Serve as the primary point of contact for customer inquiries, technical issues, and product-related questions through phone, email, chat, and ticketing systems....