Technical Support Representative

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues via phone, email, or chat
• Provide excellent customer service and ensure customer satisfaction
• Troubleshoot and diagnose technical problems using available tools and resources
• Document customer interactions and issue resolution in a ticketing system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and products to provide effective support

Qualifications:

• Senior High School graduate with at least 1 year BPO experience.
• IT-related graduate with good communication skills, no experience required
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong analytical and troubleshooting skills