Technical Support Representative

Job Responsibilities:

• Responsible for handling customers' complaints and concerns through various channels.
• Provide relevant information about products and services to the customers
• Keep track of customer interactions, transactions, comments and complaints.
• Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.
• Meet the metrics agreed with the clients
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Communicate clearly and effectively with end users, colleagues, and management and quickly resolve issues and ensure customer satisfaction.
• Maintain a positive, empathetic and professional attitude toward customers and clients at all times

Job Qualifications:

• College Graduate of Information Technology...