Technical Support Representative

JOB/ROLE PURPOSE

• Responsible for handling customers' complaints and concerns through various channels.
• Provide relevant information about products and services to the customers
• Keep track of customer interactions, transactions, comments and complaints.
• Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.
• Meet the metrics agreed with the clients
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and

quickly forming solutions to return systems to proper operation.

• Demonstrate an understanding of complex processes, specialized skills and technical knowledge by fully utilizing

software systems, technical tools and resources to aid in resolving customer complaints and concerns.

• Communicate clearly and effectively with end users, colleagues, and management and q...