Technical Support Representative

A SNAPSHOT OF YOUR ROLE

You're the genie that fulfils our customer's needs. As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.  Your day could see you:

• Answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handle upsell.

• Ability to provide professional telephone skills with proper phone etiquette required.

• Perform troubleshooting, handle warranty matters and general tech related questions, identify and escalate priority issues to next level support when appropriate.

• Gather and record customer information, concern/s, and action taken in ...