Job Description

Position Overview: As a Level 1 Technical Support Representative (Non-Billing), you will serve as the first point of contact for clients, providing frontline technical assistance for Meditab’s EMR software and related applications.


Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities: Frontline Support ● Act as the primary point of contact for clients, providing timely and effective technical assistance.

  • ● Guide users through software features, functionalities, and user interface for proper usage.
  • ● Support clients across multiple channels including phone, email, chat, and remote sessions.


    Technical Troubleshooting ● Diagnose and resolve issues related to EMR software, including installation, connectivity, data synchronization, and performance concerns.

  • ● Address system-related issues by analyzing work...

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