Job Description
TO QUALIFY:
- Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
- Good English communications skills are required.
- With typing speed of at least 35wpm.
- Willing to work in Quezon City, Mandaluyong City, Pasig City, Makati City, Pasay City or Taguig City.
RESPONSIBILITIES:
- Take ownership of gaming issues reported by gaming clients and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare ...
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