Technical Support Representative

• Provide technical support and assistance to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software and hardware.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve service quality and resolve recurring issues.
• Educate customers on product features and functionalities to enhance user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level; 0-2 years of experience in customer support or related field.
• Skills and Competencies: Proficient in Customer Relationship Management software.
• Skills and Competencies: Strong written and verbal communication skills in English.
• Qualities and Traits: Excellent problem-solving abilities and attention to detail.
• Qualities...