Technical Support Representative

POSITION SUMMARY

Descartes’ Expertise centers are the core part of Descartes Customer Support. Customer Support representatives in each Regional Expertise Center are subject matter experts for the products associated to their center and work with other Regional Expertise Centers enabling us to provide ‘Follow the Sun’ service and redundancy when possible. When an opportunity arises, or a customer has a question about the products they use, the applicable expertise center is the first stop for the right answer.

We currently have an open position for a Technical Support Representative in an Expertise Center, responsible for the support of our Peoplevox product which is part of our expanding e-commerce suite. We have a wide range of clients across the globe including Europe, Australia, and North America. 

As Technical Support Representative, you will work on customer tickets according to Descartes’ SLA’s. You will be responsible for han...