Job Description
Work Setup: On-Site at The Hideout, Clark, Pampanga
The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of a Technical Support Representative look like?Provide basic technical support to customers who are experiencing technical issues with their products or services Identify and troubleshoot technical problems, and provide timely and effective solutions to customers Communicate technical solutions to non-technical customers in a clear and concise manner Ensure accurate ticket triaging
Reach out to customers after initial contact to ensure issues have...
The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of a Technical Support Representative look like?
Reach out to customers after initial contact to ensure issues have...
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