Technical Support Representative

Naga City, Bicol, Philippines

Regular

Join Our Team as a Technical Support Representative
Are you passionate about delivering exceptional technical support? We're looking for a Technical Support Representative with a minimum of 3 years of experience in a BPO setting to join our dynamic team If you thrive in a fast-paced environment, enjoy troubleshooting and solving technical issues, and communicate clearly and effectively, this is your opportunity to shine and grow with us
Key Responsibilities Technical Troubleshooting & Issue Resolution
Act as the first point of contact for all technical inquiries via Intercom , email, and phone.
Diagnose and resolve Level 1 issues, including:
App configuration and workflows
Data sources, fields, and integrations
Access control, authentication, and user roles
Device-specific behavior (iOS, Android, web)
Screen layouts, components, and visibility rules
Use systematic troubleshooting methods (logs, reprod...