Technical Support Representative

We're looking for enthusiastic, open-minded individuals with customer support experience. Having experience in supporting customer through emails, phone calls to troubleshoot and resolve issue will be an advantage.

This is a full-time, on-site position based at our office in Davao City PH. Remote work is not available, so please apply only if you are open to working on-site.

What you will do:

• Provide technical support to customers via phone, email, or chat regarding VoIP services, including configuration, troubleshooting, and problem resolution.
• Diagnose and resolve technical hardware and software issues related to VoIP equipment and applications.
• Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
• Collaborate with other support team members and departments to escalate and resolve complex issues promptly.
• Assist in testing and evaluating new VoIP products an...