Technical Support Representative

We are seeking a motivated and customer-focused Technical Support Representative to join our team in Cagayan de Oro Misamis Oriental. As a full-time employee, you will play a crucial role in providing excellent technical support and assistance to our valued customers.

What you'll be doing

• Answering incoming customer calls and responding to inquiries in a friendly, professional manner
• Diagnosing and troubleshooting technical issues, offering solutions and guiding customers through the resolution process
• Documenting customer interactions and maintaining accurate records of all support activities
• Escalating complex issues to the appropriate team members for further investigation and resolution
• Continuously expanding your product knowledge to provide the best possible support
• Contributing to the continuous improvement of our support processes and procedures

What we're looking for

• At least a High Sc...