Job Description

Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

In This Role, Your Responsibilities Will be:

Creates and routes technical issues for all customers

  • Handle inbound technical support requests (Phone, Email, Web).
  • Validates customer entitlements and approves exceptions for unentitled customers.
  • Dispatch out-of-TSR scope technical issues to the appropriate support group. 
  • Create and manage customer data records within our applications to ensure proper data integrity. 

    • Resolves technical issues for customers across all account tiers

  • Resolves customers’ single incidents during activation, installation, implementation, ...

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