Job Description
Work Set Up: Remote/WAH
The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers.
What does a day in the life of a Technical Support Representative III look like?
Dealing with clients (business owners, users of software) and customers
Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
Working on data tools, and documentation for ticket runbooks and product feedback
Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service - Phone (Internal) and Email (Customers)
Communicate technical solutions to non-technical customers in a clear...
The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers.
What does a day in the life of a Technical Support Representative III look like?
Dealing with clients (business owners, users of software) and customers
Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
Working on data tools, and documentation for ticket runbooks and product feedback
Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service - Phone (Internal) and Email (Customers)
Communicate technical solutions to non-technical customers in a clear...
Ready to Apply?
Take the next step in your AI career. Submit your application to SupportNinja today.
Submit Application