Technical Support Representative III

Overview

The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers.

What does a day in the life of a Technical Support Representative III look like?

• Dealing with clients (business owners, users of software) and customers
• Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers
• Working on data tools, and documentation for ticket runbooks and product feedback
• Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service - Phone (Internal) and Email (Customers)
• Communicate techni...