Job Description
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
General Equivalency Diploma
Travel Percentage
0%GENERAL DUTIES & RESPONSIBILITIES
Provides desk-side assistance in resolving technology support issues
Performs installations, repairs, upgrades, backups and other maintenance tasks
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
Priori...
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
General Equivalency Diploma
Travel Percentage
0%GENERAL DUTIES & RESPONSIBILITIES
Provides desk-side assistance in resolving technology support issues
Performs installations, repairs, upgrades, backups and other maintenance tasks
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
Priori...
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