Technical Support Representative I

*Job Scope: *

Chosen candidate will be working closely to assist our customers to address their technical issues that arise from our web hosting solutions which includes but not limited to the following:

• Troubleshoot & Resolve technical questions through email support tickets helpdesk / support call / on site
• To troubleshoot errors related to hosting related services.
• To provide technical assistance to clients for products & services offered by ServerFreak.
• To answer and reply phone calls on technical related issues.

*Required Skills: *

• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work...