Technical Support Representative

Technical Support Representative

Location: Hanover, MD, US
Job ID: ATR 17628




Job Description

Job Title: Technical Support Representative

Location: Hanover, MD

Eligibility: Must be authorized to work in the US

Job Description:

The Technical Support Representative will be a primary point of contact
for desktop and application support. They will provide technical
assistance to end-users and customers, manage support queues, and
collaborate with IT staff and vendors to resolve issues.

Essential Job Functions

· Monitor and respond to incoming requests via phone queues and the
ticketing system, ensuring timely and professional support.

· Provide first-level technical support to internal staff and external
customers, resolving issues when possible and escalating as needed.

· Gather and document detailed problem information, including
user-reported ste...