Technical Support Representative

Job Title: Technical Support Representative


Location: Hanover, MD



Eligibility: Must be authorized to work in the US



Job Description:



The Technical Support Representative will be a primary point of contact

for desktop and application support. They will provide technical

assistance to end-users and customers, manage support queues, and

collaborate with IT staff and vendors to resolve issues.



Essential Job Functions



· Monitor and respond to incoming requests via phone queues and the

ticketing system, ensuring timely and professional support.



· Provide first-level technical support to internal staff and external

customers, resolving issues when possible and escalating as needed.



· Gather and document detailed problem information, including

user-reported steps and troubleshooting performed.



· T...