Technical Support Representative

Job Responsibilities – Technical Support Representative

• Provide technical assistance to customers via phone, email, and chat in a timely and professional manner.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Guide customers through step-by-step solutions and clearly explain technical information in a user-friendly manner.
• Accurately document all technical issues, resolutions, and customer interactions in the system.
• Escalate complex or unresolved concerns to the appropriate support teams when necessary.
• Collaborate with cross-functional teams to identify recurring issues and recommend process or product improvements.
• Meet individual performance metrics, including resolution time, quality standards, and customer satisfaction targets.

Qualifications

• Open to college fresh graduates, Senior High School graduates, High School graduates, college undergraduates,...