Job Description
Overview
We are looking for a Tech-Support Specialist to start Working From Home within Metro Manila.
What does a Tech Support Specialist do?
Technical support, or tech support, is a customer service role that involves helping users resolve issues with their technology:
Responsibilities
- Diagnosing and fixing issues — Technical support workers diagnose and fix hardware or software issues. They may also perform regular maintenance on computers and networks.
- Providing support — Technical support workers provide support to users over the phone, in person, or via online chat or email.
- Documenting interactions — Technical support workers may generate support tickets to document their interactions with users.
- Restoring productivity — Technical support workers aim to restore productivity by addressing issues that can disrupt daily activities.
Qualifications
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