Technical Support Representative

We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you. What will you do? Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies Work closely with internal teams to escalate complex cases and contribute technical insights to improve products Resolve customer requests efficiently to ensure a seamless and positive experience What are the key skills we are looking for? Active listening — intermediate level; understanding customer technical concerns to provide accurate solutions Customer service — intermediate level; delivering responsive support that builds trust and loyalty Customer support — intermedi...