Job Description
COMPENSATION & BENEFITS
Up to ₱23,000 monthly basic salary
Performance-based incentives and bonuses
Paid technical training and upskilling programs
Clear career growth opportunities
ROLE SUMMARY
The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.
WHAT YOU WILL DO
Handle customer inquiries via phone or chat
Provide technical troubleshooting for software, hardware, and connectivity issues
Guide customers through step-by-step solutions in a clear and simple manner
Resolve service-related and technical concerns efficiently
Document all issues, troubleshooting steps, and resolutions accurately in the system
Escalate complex technical issues to higher-level support team...
Up to ₱23,000 monthly basic salary
Performance-based incentives and bonuses
Paid technical training and upskilling programs
Clear career growth opportunities
ROLE SUMMARY
The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.
WHAT YOU WILL DO
Handle customer inquiries via phone or chat
Provide technical troubleshooting for software, hardware, and connectivity issues
Guide customers through step-by-step solutions in a clear and simple manner
Resolve service-related and technical concerns efficiently
Document all issues, troubleshooting steps, and resolutions accurately in the system
Escalate complex technical issues to higher-level support team...
Ready to Apply?
Take the next step in your AI career. Submit your application to Caldwell today.
Submit Application