Job Description

Position Overview: As a Level 1 Technical Support Representative (Billing), you will serve as the first point of contact for clients requiring technical assistance related to Meditab’s billing systems and EMR platform.


Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities: Customer Support ● Act as the primary point of contact for clients, providing timely and effective technical assistance related to billing functions.

  • ● Guide users through software features, billing workflows, and system functionalities.
  • ● Support clients across multiple channels including phone, email, chat, and remote sessions.


    Troubleshooting ● Diagnose and resolve issues related to EMR and billing systems, including claim processing, data discrepancies, system errors, and performance concerns.

  • ● Investigate issues impacting billin...

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