Job Description
Job Description
- Successfully performs all Technical Support duties.
- Actively supports the team by helping for complex or uncommon requests using best practices.
- Liaison with other teams for assistance when needed for ensuring service excellence.
- Supports local Technical Representative training needs when necessary.
- Ensures workflow is maintained if coordinator and management are not available.
- Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
- Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
- Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser depart...
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