Job Description
- Provide technical assistance and support for incoming queries and issues related to software and hardware.
- Diagnose and troubleshoot technical problems in a timely manner.
- Maintain documentation of customer interactions and solutions provided.
- Collaborate with team members to improve support processes and customer satisfaction.
- Stay updated with product knowledge and technical skills.
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Entry-level position; prior customer service experience preferred.
- Skills and Competencies: Proficient in English, strong interpersonal and communication skills, and familiarity with Customer Relationship Management (CRM) systems.
- Responsibilities and Duties: Assist customers with technical inquiries, provide solutions, and document interactions efficiently.
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