Technical Support Representative 16367

Job Description

Our client is a leading Australian company specializing in electrical commodity products and manufacturing control panels for pump and motor applications. With a strong commitment to quality and customer satisfaction, they are a key player in the smoke alarm distribution market.

About the Role:

The Technical Support – Smoke Alarms role is responsible for managing all technical enquiries related to  smoke alarm products. This includes troubleshooting issues with homeowners, electricians, and other customers, diagnosing faults, and determining the appropriate resolution. The role will also provide clear instructions to the Customer Care team on next steps, such as sending out replacement units or arranging further support.

Key Resposibilities:

• Handle all technical calls related to smoke alarm products.
• Troubleshoot and diagnose issues for homeowners, electricians, and other end users.
• Provide step-by-s...