Technical Support Representative (1 DAY HIRING)

• Must have bg in IT/ At least 1 year of experience
• Comfortable working on-site at BGC, Taguig
• Can start ASAP

Core Job Function

Triage

• Handle customer questions, incidents and service requests
• Communicate in the language of the customer by avoiding technical terminologies and jargon
• Gather information from customer by asking probing questions to analyze symptoms and identify underlying problem/s
• Assess/determine impact and urgency of the incident to the customer and the business
• Work to build cooperative relationships with customers
• Give customers a realistic estimate of the time it will take to resolve an incident or request
• Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable
• Log the ticket accurately with all the important information provided by the customer
• Provide enough informati...