Job Description

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support Rep, you’ll:

  • Perform troubleshooting for IP cameras, NVR/DVR systems, access control systems, and network switches (PoE), including basic remote diagnostics and configuration changes.
  • Manage incidents and tickets.
  • Communicate with customers in both English and French.

YOUR QUALIFICATIONS

  • Familiarity with IP security cameras, network video recorders, access control systems, network switches, and video management systems.
  • Working knowledge of TCP/IP, IP addressing, DHCP, DNS, and Power over Ethernet.
  • Experience with Windows 10 and Windows 11 operating systems.
  • Understanding of Windows Server environments.
  • Fluent in both English and French (spoken and written).
  • 1–3 years of technical support or help desk experience.
  • Relevant hands‑on experience with security or networking systems.

WHAT’S IN IT FOR...

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