Job Description
**KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS**:
- Minimum of high school diploma or equivalent required, post high school education preferred.
- Technical certifications including A+, Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
- 6+ months customer service or sales experience required.
- Ability to work on multiple projects and tasks simultaneously in an efficient manner.
- Fluent in Spanish and English language both oral and written.
**DUTIES and RESPONSIBILITIES**:
- Answer and address support chats from customers.
- Take ownership of each issue assigned and effectively bring it to resolution or escalation according to any and all approved workflows communicated by Technical Support Management.
- Ensure customer needs are met by ensuring customer awareness of relevant ESET products and services when appropriate.
- Provide remote troubleshooting using BeyondTru...
- Minimum of high school diploma or equivalent required, post high school education preferred.
- Technical certifications including A+, Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
- 6+ months customer service or sales experience required.
- Ability to work on multiple projects and tasks simultaneously in an efficient manner.
- Fluent in Spanish and English language both oral and written.
**DUTIES and RESPONSIBILITIES**:
- Answer and address support chats from customers.
- Take ownership of each issue assigned and effectively bring it to resolution or escalation according to any and all approved workflows communicated by Technical Support Management.
- Ensure customer needs are met by ensuring customer awareness of relevant ESET products and services when appropriate.
- Provide remote troubleshooting using BeyondTru...
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