Job Description

Technical Support Professional

Clark, Philippines (Onsite)

Direct Hire

JPC - 19970


Summary:

Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.


Essential Duties and Responsibilities:

The essential duties and responsibilities can include the following. However, other duties may be assigned.

  • Communicate with customers via email, phone, and/or chat.
  • Gather customer information and determine the issue by analyzing the symptoms.
  • Troubleshoot and resolve customers technical issues.
  • Maintain detailed and accurate documentation for all cases.
  • Follow up with the customer on any open issues.
  • Escalate advanced help requests as needed.
  • Communic...

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