Technical Support Professional

Recruiter: Luke Byrne

Career Grade: E

Internal Closing Date: 7th July 2026

About the role

Play a key role in establishing and maintaining world class voice engineering capability for BT’s One Voice SIP Trunking product. This role will combine deep voice/telephony expertise with modern observability and automation practices to improve service performance, reduce incident impact, and enable rapid, data driven service impact analysis—while embedding AI enabled capabilities across operations to support Critical Communications. As a valued member of the SIPT team you’ll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our critical national infrastructure customers...